We're all about helping businesses be the best they can be—including our own.
Introducing Project Better: A company-wide initiative to create best-in-class support for our customers.
More members on our support team means more people standing by to help you quickly resolve issues.
We realize you can’t just throw people at a problem to solve it. So, we’re making sure every support team member is a genuine Weave expert.
We’ve built a database of answers to previously asked/answered questions. So, when you call, our team of Weave experts can find the answers to your questions quickly and efficiently.
With our newly improved WeaveHelp Center, we’ve given you the power to easily and quickly solve issues on your own—without ever needing to contact Weave support.
Our new rigorous training program ensures every member of our support team is fully equipped to tackle any problem you may have—before they even pick up a phone.
We’ve made major improvements to our internal tools, processes and documentation to allow issues big and small to get reported, escalated and resolved much sooner.
We’re adding specialized support for partners and multi-location accounts, so they can receive timely, relevant help.
We didn’t just improve support. We improved the product.
Improvement is ongoing. And we're committed to giving you the very best, because that's what you deserve. Stay tuned for more updates and improvements from Weave. In the meantime, if you have questions or comments about Project Better, don’t hesitate to contact us.
Long Live Local.