Building a better Weave experience.
We're all about helping businesses be the best they can be—including our own.
Introducing Project Better: A company-wide initiative to create best-in-class support for our customers.
Project Better results (so far)
See how Project Better has changed the game for Weave support.
Project Better results (so far)
You deserve great service and support.
Here's how we're making it happen.
What's New
More members on our support team means more people standing by to help you quickly resolve issues.
We realize you can’t just throw people at a problem to solve it. So, we’re making sure every support team member is a genuine Weave expert.
We’ve built a database of answers to previously asked/answered questions. So, when you call, our team of Weave experts can find the answers to your questions quickly and efficiently.
With our newly improved WeaveHelp Center, we’ve given you the power to easily and quickly solve issues on your own—without ever needing to contact Weave support.
What's Improved
Support staff onboarding
Our new rigorous training program ensures every member of our support team is fully equipped to tackle any problem you may have—before they even pick up a phone.
Improved process & documentation
We’ve made major improvements to our internal tools, processes and documentation to allow issues big and small to get reported, escalated and resolved much sooner.
Specialized support
We’re adding specialized support for partners and multi-location accounts, so they can receive timely, relevant help.
An even better customer experience.
We didn’t just improve support. We improved the product.
Bug fixes
Our team has been hard at work finding and eliminating bugs. And with fewer bugs to deal with, you’ll have more time to focus on your business.
Improved Reliability
We addressed the product itself—both hardware and software—to provide a more reliable platform and fix many of the issues that caused customers to call in for support in the first place.
Bug fixes
Our team has been hard at work finding and eliminating bugs. And with fewer bugs to deal with, you’ll have more time to focus on your business.
Improved Reliability
We addressed the product itself—both hardware and software—to provide a more reliable platform and fix many of the issues that caused customers to call in for support in the first place.
We're not finished.
Improvement is ongoing. And we're committed to giving you the very best, because that's what you deserve. Stay tuned for more updates and improvements from Weave. In the meantime, if you have questions or comments about Project Better, don’t hesitate to contact us.
Long Live Local.