Automatically send a customized text message or email appointment reminder at any time and date.See how it works
Stop playing phone tag and create an amazing patient experience.
Weave’s medical, optometry and dental appointment reminder software reminds your scheduled patients about their upcoming appointments.
Patients can quickly confirm via text, or open up a two way conversation via text message if they need to change their dental appointment.
Weave recognizes affirmative and negative language in your customers’ responses to make your life easier. For example, if they respond with, “Sounds good” Weave will automatically recognize that as a confirmation in your system.
If they respond with, “I’ll be busy,” you’ll be notified in your system to follow up to reschedule.
Reduce no shows and increase your appointments scheduled while saving your office staff time and energy.
In the Weave Settings, you can set up appointment reminders based on dental appointment type and how far in advance you want to send your patient a reminder.
You can conveniently personalize text messages with the patient’s name and name of the doctor.
Want to exclude certain appointment types? Filter which appointments you want to have reminders sent.
With the ability to do much more on one unified platform, more small businesses and healthcare practices are switching to Weave.
Discover how the Weave platform can help you grow your business like never before.
Weave will automatically detect whether or not a customer confirmed or declined in their response. This unique, powerful feature saves you even more time in confirming and keeps you proactive in keeping your schedule full and your staff happy.
Schedule text message appointment reminders to go out on the day of, the day before, or even 7 days before the appointment date–it’s up to you how far in advance you want to send a reminder, and how frequently.
Send confirmations to unconfirmed appointments and have them confirm or reschedule. Send friendly appointment reminders to confirmed appointments as a courtesy. Or, send patient reminders to all your appointments.
Reminders aren’t only for scheduled appointments. You can help optimize the health of your patients by helping them make and keep their regular appointments. Automatically send appointment reminders for patients who haven’t been into your dental practice for a certain amount of time, encouraging them to schedule.
Weave’s medical, optometry and dental appointment reminder software allows you to simply personalize text messaging based on:
·Appointment date and time
·Name of doctor
·Dental practice name
·Requests to confirm in case they can’t make it
·How to reschedule, so you can reduce patient no shows
·Your cancellation policy
·A discount incentive to schedule an appointment
·Emojis to brighten up the message 😃🤣😇
You already know that missed appointments cost your business money. They also negatively impact the health of patients in a medical or dental practice while compromising patient satisfaction. You impossible to get your no show rate to zero, but you can dramatically improve the show-up rate.
Remind patients of their appointments not only to help increase your confirmation rates, but it also to reduce no shows. When a patient does cancel their appointment, they’re more likely to notify you of the cancellation in advance, leaving you more time to fill the newly vacant slot. This helps you keep your schedule full so that your staff can be more productive.
We recommend looking for the following features as you consider options for medical, optometry and dental appointment reminder software:
Being able to customize your dental appointment reminders is a must. Weave’s system is fully customizable. This makes it easy for you to create the optimal patient satisfaction.
Personalized patient communication is vital to customer loyalty. You should be able to use merge fields for patient name, doctor name, appointment date and time, phone number, special instructions, and more. This allows you to quickly set up the right patient communication that can then easily be scaled.
The right appointment reminder system will let you schedule your patient reminders anytime you want.
Too often, we see generic dental appointment reminders. From the greeting to the call to action, you should be in total control of how your messages are crafted.
You should be able to specify the types of appointments that get messages. For example, choose to send patient appointment reminders to all appointments, confirmed appointments, or unconfirmed appointments.
Another advanced feature is the ability to customize a patient record for appointment reminders. For example, you might have some patients that don’t want any appointment reminders, or there could be some patients in your dental practices that want daily reminders all the way up to their appointment.
The use of emojis in patient communications has skyrocketed in recent years. Emojis can add an element of fun and friendliness to an otherwise routine text messages.
Dental appointment reminders should include a call to action. Patients should be able to confirm and cancel their appointment directly via text message, and those changes should also be reflected in the practice management system. Weave allows you to insert links with a call to action and even communicates appointment changes back to your practice management software.
We want to keep all patients coming back for optimal care, but that is not always the case. It’s likely not personal—life gets busy, and sometimes a helpful text message reminder is necessary.
A quality appointment reminder system will detect (based on your settings) when a patient has lapsed and then send an outreach message, recommending that they schedule an appointment.