Recall Solutions Solves Scheduling Issues for Dental Offices with Ribbit

Submitted by amowad on Wed, 2010-05-26 14:19

Calling patients who are due for appointments is one of the most time-consuming—and vital—tasks for any busy dental office. Most dental offices have hundreds of thousands of dollars in potential revenue tied up in these patients. Without an automated system in place, it usually falls to front desk employees to manually search the patient database for those patients who are due for appointments and then call to schedule their next visit. The problem with this system is that it requires serious multitasking and management—front desk employees are already handling patients in person, and struggling to stay caught up with paperwork and billing.

Another problem is that, often, patients on the call list tend to be unreachable during regular business hours. Until Recall Solutions, the only automated systems in place to help tackle these problems were texting and emailing services. Two major drawbacks with these services are that they tend to be very impersonal and they only provide one-way communication which still relies on the patient to act upon the message they receive. 

Software developer Recall Solutions set out to address these industry challenges by offering a service for outsourcing patient calling and scheduling. But expensive per-seat automated dialing solutions and per-minute rate calling plans kept the service out of reach for all but the largest dental practices that could afford to outsource. To create a lower-cost option for its dental clientele, Recall Solutions set out to develop a Web-based service that could automate both patient list creation and automatic dialing.

The result is ScheduleMAX, a new software service for the dental industry built on Ribbit's open platform for communications innovation. “This process of automated notifications would not have been possible nor cost-effective without Ribbit's cloud-based programmable communications platform, “ says Brandon Rodman, CEO of Recall Solutions. “Integrating Ribbit into our application was extremely easy and straightforward, and helped us solve a major issue for our customers. In addition, it has provided us with even more opportunity by giving us the ability to launch additional services for our clients.”

ScheduleMAX is in trials right now, but is expected to be rolled out to customers later this year.